What We Support

Desktops & Servers

  • Windows & Linux troubleshooting
  • Updates, performance, backups
  • Security checks & hardening

Networking & Email

  • Routers, VPNs, Wi-Fi issues
  • DNS, domains & SSL setup
  • Email setup & migrations

Web & Hosting

  • cPanel management & backups
  • WordPress fixes & updates
  • Uptime & performance checks

VOIP & Cloud

  • VOIP setup & support
  • Nextcloud configuration
  • Secure file sharing

Support Packages

Bronze

✔ Up to 4 hours remote support / month

✔ Basic monitoring & updates

from £99 / month

Silver

✔ Up to 8 hours remote support / month

✔ Priority response & security patching

from £179 / month

Gold

✔ Up to 16 hours support / month

✔ Monitoring, backups & emergency response

from £299 / month

Request Support

One-Off Help

Need a quick fix without a plan? No problem. We offer ad-hoc remote support billed hourly. If you choose a monthly package after, we’ll credit part of the fee.

Need Help Now? Remote IT Support Session — £45

Stuck with email, backups, or a slow computer? I’ll fix it remotely — clearly, calmly, and without jargon.

What You Get

  • 60 minutes of remote support via secure connection (AnyDesk or RustDesk)
  • Clear, step-by-step guidance
  • A short summary of what was fixed and next steps

Typical Fixes

  • Windows or macOS troubleshooting
  • Email issues (Outlook, Gmail, Microsoft 365, Google Workspace)
  • DNS, domain or SSL setup
  • Backups, updates and basic security checks

Price: £45 for 60 minutes
+£20 per additional 30 mins (only with your approval)

Book a Session

Prefer email? info@randaw.co.uk

Remote-first, UK-wide. GDPR-aware. Secure tools only.