Who we are
Randaw IT & AI Solutions (“we”, “us”) provides IT support, WordPress & hosting, AI services and training. If you have questions about this notice, contact: info@randaw.co.uk.
What data we collect
- Contact details (name, email, message) when you submit our contact form.
- Service information you provide when you ask for quotes or support.
- Technical data (IP address, browser type) for security and basic operation of the site.
- Cookies for essential site functions; optional analytics if enabled (see below).
How we use your data (UK GDPR lawful bases)
- To respond to enquiries and provide quotes (Legitimate Interests / Pre-contract).
- To deliver services and manage our relationship (Contract).
- To maintain site security and prevent abuse (Legitimate Interests).
- To send updates you requested or consented to (Consent / Legitimate Interests).
How long we keep it
We keep enquiry emails and project records only as long as necessary for our business and legal obligations. You can ask us to delete your data where applicable.
Sharing your data
We do not sell your data. We may use trusted processors (e.g., hosting/email providers) solely to operate our services, under appropriate agreements.
Your rights (UK)
You can request access, correction, deletion, restriction, or transfer of your personal data. You may object to certain processing. To exercise rights, email info@randaw.co.uk. You can also complain to the ICO: ico.org.uk.
Security
We use reasonable technical and organisational measures to protect personal data (e.g., SSL/TLS, access controls, backups). However, no system is 100% secure.
Cookies
Cookies are small files stored on your device to make websites work and improve your experience. You can block cookies in your browser settings, but some features may not work.
Analytics: If/when we enable privacy-friendly analytics, they may set cookies to help us understand site usage. We do not use analytics to identify individual visitors or sell data.
Cookies we use
| Name | Purpose | Type | Expiry |
|---|---|---|---|
php_session (e.g., PHPSESSID) |
Remembers form state/CSRF token for secure submissions. | Essential | End of session |
| cookie_consent | Stores your cookie preference (so we don’t ask repeatedly). | Essential | 6–12 months |
| analytics_* (optional) | Anonymous usage statistics (e.g., page views) if enabled. | Analytics | Up to 13 months |
Managing cookies
- Browser controls: set “Block third-party cookies” or clear cookies/site data.
- Change your preference here: Reset cookie consent.
Changes to this notice
We may update this page from time to time. Please check back for the latest version. Last updated: 5 Oct 2025.
Contact
Email: info@randaw.co.uk